Updating maps for magellan


10-Dec-2019 11:49

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We have owned a Magellan Road Mate vehicle GPS for several years.The left side of the touchscreen suddenly became unresponsive so we are unable to use the 'back' button and a number of letters on the keyboard to type in locations.A week later they advised that they had received the unit and that they had filled the order to replace it. The Smart GPS Eco website still says that my GPS devices are not compatible with places and store tabs, but as long as I can use the download updates tab, I DON’T CARE! I am an IT specialist and this stupid thing won't stay connected to any of my main machine's ports (USB 3 or 2) using different cables. I was told to return it and supply proof of shipment and I would receive a new unit and be reimbursed for the return shipping charges.Next e-mail I received was that they cancelled the order and replace with another one. As of today April 18 2018 I have not received anything, and they are not returning any answers on my e-mail here. When I ordered the unit from Magellan they automatically transferred me factory Outlet Store for the purchase. I did the map update last weekend and it didn’t work. As with other Magellan users, they changed their Map Update program to Smart GPS Eco from Content Manager. I told him I was very unhappy and I who wanted a refund they said it would be a couple of days. I bet it don't happen so don't let them scam you too. Right out of the box it does work but will say turn left, go 9k, pull a u-turn, go back to exactly where you were, and turn left heading north back in the direction I was already going on the exact same street. After 2 weeks with receiving no replacement unit, they claimed they had never received the defective unit.

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They never responded when I informed them that that didn't work either. No drivers, no software --- just try to find a manual for a Spor Trak on the Magellan site.If you do get support, it's about money --- everything costs.Magellan wants money for what other GPS makers offer for free.All I want to know is how to recalibrate, or how much it will cost to send it to them to fix/replace. I purchased the Roadmate RV9490T-LMB a week before going on our trip. My only gripe is the screen size but that's my fault for buying a small screen size. They answered and talked me through it and everything worked fine.